HP Device as a Service, the office of the future and changes in IT – the experts have their say

26 July 2016


The expert speakers at our HP Device as a Service (DaaS) learning event last week had a lot to say about IT trends, the future of workplaces and how Device as a Service is part of it all. Here’s a round-up of the best insights.

HP Device as a Service, the office of the future and changes in IT – the experts have their say (Desktop)

Mega trends

According to Lionel Lamy, Associate Vice President, IoT Practice Lead – Network Services – Workplace and Mobility Services at the IDC, these are the mega trends taking over IT.

The shift toward cloud, mobile, Big Data and the Internet of Things has made life a lot more complicated for ICT buyers and business leads. It can feel impossible to prioritise when every request that comes through to IT departments is flagged as urgent.

One of the reasons for this urgency is that user expectations are increasing. In order to keep up and stay relevant, businesses are feeling the pressure to deliver – and ever faster – what employees and customers need.

Combined with shrinking budgets and a drive for cost-cutting, the pressure rises further.

Research from the International Data Corporation (IDC) revealed that all these factors have shaped the strategic IT priorities of businesses in 2016:

  • 16% reducing the cost of IT
  • 30% using IT to make the business more cost effective
  • 17% driving non-cost related business improvement
  • 37% improving SLA/QoS (Quality of Service)

Do these stats align to your priorities? Let us know in the comments below.

Changing role of IT

The IT department is changing as people look to this area of the business to drive efficiency and productivity. People are noticing the evolution from cost centre, through service centre, to innovation centre. The focus of IT has shifted from cost reduction and standardisation to business innovation, transformation and value creation.

It’s the one part of the business which can truly create end-to-end connectivity and improve departments in every area and employees at every level.

Diversity of people and devices

On Business Blog, we’ve been exploring the idea of the changing workplace and how collaboration and mobility enable this in a productive way. There was a discussion about attracting and retaining the key millennial demographic, who are beginning to move into leadership and business decision maker roles. Gartner predicts that by 2025 they will make up 75% of the workforce, so if you’re not familiar with how your millennial employees prefer to work, it’s time to become acquainted.

With them comes their own way of working, which is defined by collaboration, using the best devices for their needs and being led by convenience.

Convenience was discussed by the panel as being one of the biggest drivers of people in office technology. Younger employees are drawn to places which allow BYOD (Bring Your Own Device) or provide the best (not necessarily the most up to date) mobile devices. The consensus was that people want to get ahead and the right technology will enable them to do that.

Vanessa Butz, Managing Director of Interchange, spoke from her unique perspective as both a millennial and the youngest panel member on the stage about her personal experience running a shared working space. People turn up to work with anything from a pen and pencil to laptops or mobile devices. It’s really about letting people work their way – your recruitment drive could depend on it.

This is where the PC and Device as a Service (DaaS) model comes in. It combines hardware and lifecycle services to make a company more efficient, improve the employee experience, and free up IT resources.

The office of the future                

Workplaces are changing now but our panel of guests also had some interesting ideas about where and how we might be working in the next 10 years.

There was a general consensus that we’ll experience a fragmentation of space. The traditional office space will slowly break down, with gargantuan head offices holding thousands of employees being replaced by flexible working. People will use shared spaces as and when they’re needed while maintaining relationships with colleagues using remote devices.

Voice activation will play an even larger role in defining the future of technology. Apple’s Siri, Microsoft’s Cortana and Amazon’s Alexa are just the start – users are already asking for fully gesture-less interactivity, says Marius Swart, Global Director Innovation & Entrepreneurship at the Coca-Cola Company.

Bill Avey, worldwide VP/GM Support Services at HP predicts that interactivity could move in a slightly different direction, led by cloud-based activation of services and software. This suite of personal or business-related apps and services could follow users from device to device, activated by a fingerprint. When users have access to the latest technology, they also experience the benefit of devices and software that are designed for collaboration and seamless connectivity.

This makes selecting the best IT for your needs even more important. DaaS is a completely customisable suite of devices, software and services. Your IT infrastructure should fit to what your users need, not the other way around.

With HP’s experience in delivering and maintaining business printers as a Service (aaS) for over 15 years, it’s only natural that we’d extend our reach and deliver businesses everything they need to get ahead.

If you’d like to attend our next event, then click here to join the mailing list. While you’re waiting, why not check out more insights and articles on Business Blog?


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